IIMB alumna Dr. Kalpana Gopalan-authored book chapter published as part of ‘Management 4.0: Empowering Managers Through Emerging Technologies’

A book chapter titled, ‘Policy and Practice of Delivering Government Services through Technology’, authored by Dr. Kalpana Gopalan of the Indian Administrative Service (IAS), Government of India, also an alumna of the Doctoral Programme and Post Graduate Programme in Public Policy & Management (PGPPM) of IIM Bangalore, has been published as part of the book, ‘Management 4.0: Empowering Managers Through Emerging Technologies’, co-authored by Prof. Anurag Singh and Dr. Rubee Singh. Dr. Kalpana Gopalan is also a Visiting Fellow at IIMB. The book has been published by Blue Rose Publishers.