IIM Bangalore and Jagdish Sheth School of Management hosted a roundtable discussion on service excellence on August 2

IIM Bangalore and Jagdish Sheth School of Management (JAGSoM) hosted a roundtable discussion on ‘Service Excellence and Index of Service Excellence in India (iSEI)- 2023’ on 2 August 2024.

Prof. A. Parasuraman, Emeritus Professor of Marketing at Miami Herbert Business School, University of Miami, led the session.