Ecosystem Development for Digital Public Goods: The Case of Jugalbandi

Ecosystem Development for Digital Public Goods: The Case of Jugalbandi

Manisha Rathi, Shankhadeep Banerjee

Jugalbandi is an AI-driven platform developed by OpenNyAI, aimed at enhancing access to legal information and government services in India. This innovative platform integrates large language models (LLMs) like ChatGPT with language translation models (LTMs) from Bhashini, creating a seamless conversational AI interface. OpenNyAI, initiated by Agami, leverages AI to address societal challenges, particularly within the legal domain. Jugalbandi was conceived to mitigate the extensive backlog of pending legal cases in India by making legal information more accessible and comprehensible to all, especially in local languages. The platform has gained significant recognition, including being highlighted by Satya Nadella during Microsoft Build 2023, and has been instrumental in delivering critical information through popular messaging apps. Despite its success, Jugalbandi faces several strategic challenges that need to be addressed to ensure its scalability and sustainability. One major dilemma is balancing ecosystem development with technological dependencies on external AI models like ChatGPT and Bhashini. Ensuring the platform remains up-to-date and effective while relying on these foundational technologies is critical. Another significant dilemma is choosing between maintaining an open-source model, which aligns with the mission of creating digital public goods (DPGs), and transitioning to a for-profit model to ensure financial sustainability and growth. Additionally, the team must decide between vertical diversification, adding more core features to enhance existing applications, and horizontal diversification, expanding to new use cases across different domains. Each approach has implications for resource allocation, community engagement, and technological development. Addressing these dilemmas is crucial for the long-term success and impact of Jugalbandi. 

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