Ganga Hospital: Innovating with Scale

The case showcases a variety of innovations at Ganga Hospital, a trauma care centre located in Coimbatore, India. These innovations have helped the hospital handle large patient volumes. The DNA of innovation at Ganga is traced to the enterprising mindset of the founders and their sons. Trauma surgeries rely on precision. The case depicts the fallout of a clinical complication on the patient as well as the treating surgeon. By investing in technologies like computer-assisted 3D navigation, the directors have created a conducive atmosphere for consultants to safely undertake challenging surgeries. The principle of patient-centricity governs all activities at Ganga. The case elaborates on the factors helping the diffusion of these innovations.