Professional Certificate in Airlines Management
The ‘Professional Certificate in Airlines Management’ continues to build strong momentum, with participants progressing steadily through the programme journey. Having completed the first three of the nine courses, the cohort is currently engaged with the fourth course, strengthening management fundamentals in the context of aviation and service-led businesses. A milestone of this learning experience was the full-day in-campus immersion held at IIM Bangalore on 19th January 2026. Designed to complement the online format with high-touch faculty engagement and peer learning, the session saw 20 participants attending in person, while about 15 participants joined live via Zoom, ensuring strong participation across locations.
The day featured four faculty-led sessions, each offering a distinct lens on leadership and decision making in complex service environments. Prof. Pavan Soni opened with ‘Design Thinking for Long Term Success’, encouraging a human-centred approach to problem solving, innovation and value creation amid uncertainty. Dr. Subhashish Gupta of the Economics area of IIMB followed with ‘Decoding Managerial Economics’, grounding participants in economic reasoning and decision tools relevant to pricing, demand, competition and resource allocation, linking core concepts to real managerial choices. Dr. Vasanthi Srinivasan, Dean, Alumni Relations & Development and faculty of the Organizational Behavior & Human Resources Management area of IIMB, then led ‘Organizational Behavior for a Sustainable Future’, focusing on culture, motivation and responsible leadership, reinforcing the importance of resilient teams and value-driven organizations in safety- and service-critical sectors. The day concluded with ‘Understanding Services Marketing’ by Dr. G. Shainesh, Chairperson of Digital Learning and Initiatives on Consumer Insights, and faculty of the Marketing area of IIMB, offering insights into customer experience, service design and relationship building, highlighting how service excellence depends on trust, consistency and frontline capability.
