“Social Media Sustainability Communication: An Analysis of Firm Behaviour and Stakeholder Responses”

Journal: Information Systems Frontiers (ISF)

Social media communication, and its impact on individuals and firms, is becoming increasingly important in today’s age. Firms are utilizing social media channels for communicating their sustainability-related initiatives. The role of social media as a mode for sustainability-related communication by firms has not been widely analyzed in the extant information systems literature. Given the increasingly important role of social media for information diffusion as well as increasing awareness for sustainability practices, this is a critical area of research.

In this paper, the authors use an analytic model to theorize, coupled with empirical analysis to test the impact of firms’ sustainability practices. They have validated our proposed hypotheses using an empirical model based on panel data of firms’ sustainability performance and their Twitter communication over a three-year period.

Through their unique mixed-method study, they add additional methodological rigour to extant social media-based research in the information systems domain.

Their research has significant theoretical and managerial significance as they identify how firms utilize social media for sustainability-related communication and its corresponding impact on customer response. Their research provides actionable insights for policymakers, firms as well as investors and consumers on understanding and managing sustainability-related communications on social media.