KNOLSKAPE: Transforming Learning Dynamics

The case on KNOLSKAPE traces the firm’s evolution from a service provider of simulation games for academia to becoming a full-stack provider of customized products and learning journeys for corporations around the world. Through its growth journey, KNOLSKAPE had transformed from a typical pipeline business to a platform business model that integrates the value propositions provided by providers of technology, content, and service. The case is set in 2019-2020 when the business and learning worlds were disrupted by the COVID-19 pandemic, and the resultant shift to online learning. This case allows students to analyse KNOLSKAPE’s platform architecture, including open-closed and proprietary-shared architectures, and globalization opportunities.