Indian IT-BPM sector needs to restructure processes to bridge the ‘Core vs IT’ divide

The Indian IT sector is recruiting engineers purely for their potential to become generic software programmers. This needs to change if Indian IT-BPM sector wants to cater to specialised demands of their customers, write Prof. Rajalaxmi Kamath, from the Centre for Public Policy at IIMB, and Vinay Venumuddala Reddy, doctoral student at IIMB, in Forbes India.